Nearshore · Monterrey, Mexico

Customer Support
That Outperforms
the Generic Call Center

Multilingual, omnichannel support built for US & LATAM companies in CFD-Forex, iGaming, e-commerce, and SMBs. Real agents, real results.

Get a Quote Our Services
20+
Agents managed across
omnichannel environments
1,200+
Tickets resolved
per day
<2 hrs
Average first response
(down from 7 hrs)
95%+
CSAT scores maintained
across all accounts
6
Languages: EN · ES · FR
RU · ZH · VI
Who we are

Not a call center.
A support partner.

VeloPustek is a nearshore customer support agency based in Monterrey, Mexico — strategically positioned to serve US and LATAM companies who demand quality, speed, and cultural fluency.

We specialize in high-stakes, regulated, and fast-paced industries where generic outsourcing simply fails. Your customers deserve more than a script.

Nearshore advantage Same time zones Omnichannel ready Scalable teams Regulated industries

Languages we support

🇺🇸English
🇲🇽Spanish
🇫🇷French
🇷🇺Russian
🇨🇳Chinese
🇻🇳Vietnamese
What we do

Full-spectrum support services

Live Chat & Email Support
Real-time, human-first support across chat platforms and email with fast response SLAs.
Phone & Voice Support
Bilingual agents covering inbound and outbound calls with compliance-aware scripts.
Multilingual Coverage
Six languages: English, Spanish, French, Russian, Chinese, and Vietnamese — without the offshore lag.
KPI & CSAT Management
Proven 95%+ CSAT scores, active QA monitoring, and continuous agent performance improvement.
Omnichannel Integration
Seamless ops across Zendesk, Intercom, Freshdesk, and custom CRMs — no ramp-up friction.
Team Scaling & Training
Rapid ramp-up of trained agents with industry-specific onboarding for regulated verticals.
Industries

Built for demanding verticals

01
CFD & Forex
Compliance-aware support for trading platforms and brokerages
02
iGaming
24/7 player support for casinos, sportsbooks, and gaming operators
03
E-Commerce
Order management, returns, and high-volume seasonal scaling
04
SMBs
Flexible, right-sized support without enterprise overhead
Get in touch

Ready to upgrade your support?

Tell us about your operation and we'll put together a tailored proposal — usually within 24 hours.